Brightspace Essentials For Learners

Online Learning Support & Brightspace Assistance

Contact: Glory Fox
Hours: 8:00am – 4:00pm
Phone: 716-614-6488 
Email: gfox@niagaracc.suny.edu
Location: D-106D Suite Learning Commons
Zoom/ In-person/ Phone Options: Schedule an Appointment
Ask a Question:Live Chat Online

Brightspace Assistance

Visit: Brightspace Student Training
Contact: SUNY Online HelpDesk at 1-844-673-6786
Visit:  SUNY Online Support Services Help Desk
Night and weekend hours offered!

Office of Information Technology

Forgot Brightspace/ T-Wolves/Office 365 Password
Visit: A131
Contact: 716-210-2505
Email: twolvesassistance@niagaracc.suny.edu
Office 365 Pro (free for students)
Hours: Monday – Friday 8:00am – 4:00pm

Academic Support

Academic Center for Excellence
Phone: 716-614-6724
Email: ace@niagaracc.suny.edu
Location: D-201 (within the Lewis Library)
Tutoring Availability: Schedule an Appointment
Ask a Questions:Submit Form

Henrietta Lewis Library
Main office: 716-614-6780
Circulation Desk: 716-614-6783
Reference Desk: 716-614-6786
Email: refdesk@niagaracc.suny.edu
Hours: Check Monthly Calendar
Ask a Librarian: Available 24/7

Student Success Center
Phone: 716-614-6290
Email: ssc@niagaracc.suny.edu
Location: D-102

Brightspace Pulse App is optimized for mobile devices with the following operating
systems:

•  iOS 11.0 or later on iPhone, iPad, and iPod touch – Download from Apple Store
• Android 6.0 (2015 release) or later on tablets or phones – Download from Google Play

Download Instructions

Download the Brightspace Pulse app and log into your account using the instructions below. Once logged into your account you will have access to notifications and all courses inside Brightspace.

Step 1. Select “Next” to never miss a deadline

Step 2. Select “Next” to take it with you

Step 3. Select “Next” to stay up-to-date

Step 4. Select “Get Started” to keep a pulse in what is new in all your classes

Step 5. In the search option type the word “Niagara” and select Niagara County Community College https://mylearning.suny.edu

Step 6. Select “Network Users” to login to Brightspace

Step 7. In the drop-down list select “Niagara” campus

Step 8. Type in your Twolves Username and enter your password (e.g. jsmith123@mynccc.niagaracc.suny.edu)

Step 9. Verify your identity

IMPORTANT CONTACT INFORMATION:

Forgot Brightspace/ T-Wolves/Office 365 Password
Contact OIT: 716-210-2505
Email: twolvesassistance@niagaracc.suny.edu

Online Learning Support & Brightspace Assistance
Contact: Glory Fox
Phone: 716-614-6488
Email: gfox@niagaracc.suny.edu
Location: D106D
Zoom/ In-person/ Phone Options: Schedule an Appointment
Ask a Question: Live Chat Online
After Hours Contact: SUNY Online HelpDesk at 1-844-673-6786
Visit: SUNY Online Support Services Help Desk
Night and weekend hours are offered!

• View Submission Attempts
• Brightspace Login
• How To Use Email In Brightspace
• Post or Reply to a Discussion
• Viewing Rubric Feedback

Instructions: How to Access Microsoft365 Pro for free

Access Office 365 Go to→  https://www.office.com/

Instructions: How to change password

1. Sign in using current credentials: student123@mynccc.niagaracc.suny.edu    (full email address)
2. select your initials in the top right corner  select ‘View Account’
3. on the left pane select ‘Password’
4. enter Old Password once and new password twice
5. select submit

**your password is now updated for ALL  SUNY Niagara logins

How to clear cache and cookies in browser.
Recommended to clear Cache and Cookies in Chrome before or after logging in:
– Hit Ellipse button (three dots in the top right corner) in Chrome
– Click on Settings–>Select Privacy and security –>Clear Browsing Data Select: Browsing history, Cookies and other site data, and Cached images and files
– Click Clear Data (button)–>Close and reopen Chrome.

Visit Wolfpacked webpage for more information.

Full list of technical support contacts for third-party content such as:
First Day, Pearson MyLabs, McGraw-Hill Simnet or Connect, Blogger, Cengage Sam OR Quia.

Workshops Available:

BRIGHTSPACE & ONLINE TECH MADE EASY
REGISTRATION NOT REQUIRED TO ATTEND WORKSHOP

Description:
This workshop will guide you to confidently navigate Brightspace and use essential online tools—including the Brightspace Pulse App, Office 365, Respondus LockDown Browser, YuZu eBooks, and more—to help you thrive in the digital learning environment. Video tutorials are available on the Brightspace Essentials for Learners webpage.SUNY Niagara

Workshop Schedule & Format
Dates & Days (Tuesdays, Wednesdays, and Thursdays):
September 2–4
September 9–11
September 16–18
Time: 1:00 PM – 3:30 PM
Location: Room D109 (Sanborn Campus) and via Zoom
Zoom Link: tinyurl.com/brighspaceworkshop TinyURL

1:1 Workshops Available
Need personalized support? Book a one-on-one session via phone, Zoom, or in person:
Schedule via: calendly.com/gfox1/ Calendly.com

Topics Covered

• Q&A Open Session
• Navigating Brightspace
• Finding help and resources
• Checking grades and feedback
• Submitting assignments & discussions
• Recording video & audio directly in Brightspace
• Brightspace email vs. T-Wolves email communication
• Using the Pulse App, Office 365 tools & Respondus LockDown Browser
• Understanding Online, Hybrid, Blended, and HyFlex courses — expectations & attendance
• Wolf Packed: Verify account, access eBooks & third-party tools (e.g., MyMathLabs, Pearson)

Contact Information
Online Learning Department: 716-614-6488 (Office D106)
Email: onlinelearning@niagaracc.suny.edu

YuJa Media Chooser student instructions

YuJa is a video management platform (like a private YouTube for SSU classes) that includes video recording and editing software. This organization tool allows students to access recording tools, share recordings with their class, or securely submit recordings to an instructor.