ROI & Performance Survey - SUNY Niagara
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Sanborn, NY 14132
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Home
ROI & Performance Survey
ROI & Performance Survey
Basic Information
Name
(Required)
First
Last
Email
(Required)
Department
(Required)
Software/Hardware
Type of Purchase Being Evaluated
(Required)
Hardware
Software
Both
Software/Hardware Name
(Required)
Expectations
Did the technology meet your original expectations?(
(Required)
1
2
3
4
5
(Scale: 1 = “Not at all” → 5 = “Completely”)
Satisfaction & Performance
Overall, how satisfied are you with the technology’s usability, stability, performance, integration, and support?
(Required)
1
2
3
4
5
(Scale: 1 = “Not at all” → 5 = “Completely”)
Did the technology solve the problem it was intended to address? If No or partially, briefly explain
(Required)
Yes
No
Partially
N/A
Explain
Strategic Alignment
Alignment with the College’s Strategic Plan
(Required)
Innovation and Relevance
Belonging and Empowerment
Community Partnership and Impact
Workforce of the Future
Operational Excellence
Briefly describe how the it supports the Strategic Plan Item(s) selected
(Required)
Financial ROI Indicator
Has this technology saved staff time or reduced manual work?
(Required)
Yes
No
Unsure
If yes — estimate the time saved per week/month: (Example: "Reduced report generation from 4 hours to 30 minutes each week"; "Eliminated manual data entry for 3 staff members.")
Has this technology helped avoid costs, generate revenue, or improve student retention?
(Required)
Yes
No
Unsure
If yes — describe the impact as specifically as you can: (Examples: "Replaced a $12,000/year vendor contract"; "Advisors can now serve 20% more students"; "Early alert system contributed to a 5% improvement in fall-to-spring retention.")
Staff Adoption & Effectiveness
Were end-users adequately trained before or at go-live?(
(Required)
Yes
No
Partially
N/A
What was the current adoption level among intended users?(
(Required)
1
2
3
4
5
(Scale: 1 = “Not at all” → 5 = “Completely”)
Has IT support ticket volume related to this technology been:
(Required)
Higher than expected
About expected
Lower than expected
Unknown
Have you encountered any gaps, limitations, or issues you didn’t anticipate?
(Required)
If yes, please describe and, if possible, suggest how serious or frequent the issue is.
What additional benefits have emerged (not originally anticipated)?
(Required)
Do you recommend continuing with this product (hardware and/or software)?
Yes
No
Please provide documents that may support claims
Drop files here or
Select files
Max. file size: 100 MB.