ROI & Performance Survey - SUNY Niagara
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  1. Home
  2. ROI & Performance Survey

ROI & Performance Survey

Basic Information

Name(Required)

Software/Hardware

Type of Purchase Being Evaluated(Required)

Expectations

Did the technology meet your original expectations?((Required)
(Scale: 1 = “Not at all” → 5 = “Completely”)

Satisfaction & Performance

Overall, how satisfied are you with the technology’s usability, stability, performance, integration, and support?(Required)
(Scale: 1 = “Not at all” → 5 = “Completely”)
Did the technology solve the problem it was intended to address? If No or partially, briefly explain(Required)

Strategic Alignment

Alignment with the College’s Strategic Plan(Required)

Financial ROI Indicator

Has this technology saved staff time or reduced manual work?(Required)
Has this technology helped avoid costs, generate revenue, or improve student retention?(Required)

Staff Adoption & Effectiveness

Were end-users adequately trained before or at go-live?((Required)
What was the current adoption level among intended users?((Required)
(Scale: 1 = “Not at all” → 5 = “Completely”)
Has IT support ticket volume related to this technology been:(Required)
If yes, please describe and, if possible, suggest how serious or frequent the issue is.
Do you recommend continuing with this product (hardware and/or software)?
Drop files here or
Max. file size: 100 MB.

    SUNY Niagara. Homepage

    • Address:
      3111 Saunders Settlement Rd.
      Sanborn, NY 14132
    • Hours (Monday – Friday): 8 a.m.–5 p.m.
    • Phone: 716-614-6222
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