ROI & Performance Survey

Basic Information

Name(Required)

Software

Type of Purchase Being Evaluated

Expectations

Did the software meet your expectations / original goals?(Required)
(Scale: 1 = “Not at all” → 5 = “Completely”)
Do you believe the purchase has provided a positive return on investment (ROI)?(Required)
(Scale: 1 = “Not at all” → 5 = “Completely”)
To what extent has the software delivered the benefits you described in the procurement form (e.g. cost savings, time savings, efficiency, error reduction)?(Required)
(Scale: 1 = “Not at all” → 5 = “Completely”)

Adoption & Training

What was the adoption level among end-users?(Required)
(Scale: 1 = “Not at all” → 5 = “Completely”)
Were end-users adequately trained?

Satisfaction & Performance

How satisfied are you with usability, stability, performance, integration, and support?(Required)
(Scale: 1 = “Not at all” → 5 = “Completely”)
Did the technology solve the problem it was intended to address?

Strategic Alignment

Alignment with the College’s Strategic Plan

Assessment

If yes, please describe and, if possible, suggest how serious or frequent the issue is.