Release of Academic Records

Students must follow the steps outlined below to authorize access to their chosen proxy.  All steps need to be completed before a proxy can begin to set up their account.

Please note that if you have a CHOSEN NAME on file, your authorized Proxy will be able to view your chosen name.

1. Log into Banner Web by clicking “Enter Secure Area” and entering your T-Wolves username and password.
2. Under Student Records, click on “Share my Records/PROXY”
   
3. Click on “Proxy Management” and select “Add New

5.  On the Proxy Information page, enter all required information for the person you are allowing to be a Proxy under Profile

• First/Last name
• Email Address
• Relationship
• Start & stop date – Dates will automatically fill in; change the year to “2099” for the stop date if you wish for this person to have access indefinitely.

Under Additional Information, please enter information in the following fields:

• Description (i.e. Mother, Father, Grandparent, etc.)
• Passphrase – A passphrase is used to identify a proxy as valid when speaking to SUNY Niagara on their behalf.  When speaking to the College, a proxy must authenticate themselves by providing the passphrase.  Please keep your passphrase to a four-digit number.

6. Select Authorizations

Select which information in Banner Web your proxy will have access to.  You can select all or select individual items.  You are required to authorize at least one page for the proxy.

Pay Bill: If you would like your PROXY to be able to pay your tuition bill, select “View/Pay Bill” under Authorizations to allow the Proxy access.

Please note: If choosing “Student Profile”, you are also allowing proxy access to your current and/or past course schedules, earned credit hours, and GPA.  This does NOT allow access to grades, the academic transcript, or financial information unless you also check those boxes as shown below.

7. Your proxy will be created and will be listed under Proxy Management as inactive until the proxy activates their account.  The proxy should have received several emails with information on setting up their account and a temporary password.

The authorized proxy must follow the steps outlined below to access their student’s authorized information.

Once the student enters your proxy information in Banner Web, TWO emails will be sent to the email address your student has designated.  The first email will provide an account activation link followed by a second email containing your Initial Password.

1. Using the URL provided in your first email, go to the Initial Password page and enter the initial password that is provided to you in the second email.  The initial password must be entered EXACTLY as shown in the email and it must be manually typed in.  Do not cut/paste from the email.  Select “Submit” to confirm.

**If you have lost or deleted the emails with your Initial Password, please scroll down and follow the directions listed under Additional Information “Resetting Proxy Initial Password”.

2. The proxy will enter their

• Email address
• Initial Password that was provided in your email.  The Initial Password must be entered EXACTLY as shown in your email and it must be manually typed in.  Do not cut/paste from the email.
• Create a new password.  Your new password must be six-characters long.  It cannot be more or less than six-characters.

3. You will be directed to the Sign In page automatically.  Enter your Username (proxy email address) and the new password created.

6. Once logged into Proxy Self Service, you will need to be authenticated through the use of a one-time password.  A page for requesting a one-time password will appear.  Click the blue “Submit One-Time Password” button.

7. Enter and submit the One-Time Password from your email to complete the log in process.  You must retrieve the one-time password from your email and manually type the code in EXACTLY as shown.  Do not cut/paste the one-time password.

A single use password will be sent to your email.  The password will expire after 10 minutes if not used.  You will be required to authenticate each time you log in as a proxy.

4. Once logged in, you will be taken to the Proxy Personal Information page.  Please make sure all required fields are completed and any prior information entered is still accurate.  Click “Submit” once complete.

5. Your Proxy Self-Service credentials have now been established.

Once logged into Proxy Self-Service, you will see a tile for the student(s) for whom you are a proxy.

To view the student’s educational record, select the drop-down from the appropriate tile to view the student pages authorized to you.  IMPORTANT: Proxy access provides view-only privileges to a student’s record.

If there are no pages available to view, contact your student and ask that they grant you authorization to view their student record (see step 6 under student instructions).

A student can assign a passphrase that their proxy can use to identify themselves as a valid proxy to speak to the College on their behalf.  When speaking to the College, a proxy must authenticate themselves as the student has identified for them in Banner Web.

• Provide the student designated proxy passphrase exactly as the student has entered.
• Confirm your name and email as the student has designated.
• Proxy must have valid access to the requested information as the student has authorized.  If proxy access has expired or has been ended by the student, we can no longer communicate with the proxy.

IMPORTANT: The College cannot speak with a proxy on behalf of your student unless the student has authorized the College to do so through the use of the passphrase and Page Authorization in Banner Web Proxy.

1. From the home screen of Proxy Self-Service, click on the “Proxy Personal Information” tile.
2. Under Contact, enter your new email address and click “Submit” at the bottom of the page.

On the Banner Proxy Log in page, enter your username (proxy email address) and select the “Forgot Password” link.

2. A Reset Password confirmation message will appear notifying you that emails have been sent to the email address designated by your student.  The first email will provide a temporary reset password activation link followed by a second email containing your temporary password.

3. Using the URL provided in your email, navigate to the “Enter your Initial Password” page and enter the initial password provided in the second email.   The Initial Password must be entered EXACTLY as shown in your email and it must be manually typed in.  Do not cut/paste from the email.  Select “Submit” to confirm your email address.

4. Once your email address has been confirmed, a second page titled Reset your security password for Proxy Access will appear.  This screen will prompt you through resetting your Banner Proxy Self-Service log in password.

• Enter the email address designated by your student.
• Initial password provided in your second email. The Initial Password must be entered EXACTLY as shown in your email and it must be manually typed in.  Do not cut/paste from the email.
• Enter your new password in the next two boxes.  Password must be six-characters.  It cannot be more or less than six-characters.
• Select “Submit“

5. Once logged into Proxy Self Service, you will need to be authenticated through the use of a one-time password. A page for requesting a one-time password will appear.  Click the blue “Submit One-Time Password” button.

6. Enter and submit the One-Time Password from your email to complete the log in process.  You must retrieve the one-time password from your email and manually type the code in EXACTLY as shown.  Do not cut/paste the one-time password. The password will expire after 10 minutes if not used.  The One-Time Password is not the same as the Initial Password.

7. Your self-service credentials have now been updated.  You may now proceed to the Proxy Self-Service log in page.

Changing a Password

1. From the home screen of Proxy Self-Service, click on the Proxy Personal Information tile.

2. To change your password, select “Click here to change your password” at the top of the Proxy Personal Information page.

3. A Reset Password confirmation page will appear notifying you that an email has been sent to reset your password.  Two emails will be sent to the email address your student has designated.  The first email will provide a temporary reset password activation link followed by a second email containing your temporary password.

4. Using the URL provided in your first email, navigate to the “Enter your Initial Password” screen and enter the initial password provided in the second email.  The Initial Password must be entered EXACTLY as shown in your email and it must be manually typed in.  Do not cut/paste from the email.  Select “Submit” to confirm your email address.

5. Once your email address has been confirmed, a second screen titled “Reset your security password” for Proxy Access will appear.  This screen will prompt you through setting your Banner Proxy Self-Service log in password.

• Enter the email address your student provided.
• Initial password provided in your second email.  The Initial Password must be entered EXACTLY as shown in your email and it must be manually typed in.  Do not cut/paste from the email.
• Enter your new password in the next two boxes.  Password must be six characters.  It cannot be more or less than six characters.
• Select “Submit“

6. Once logged into Proxy Self Service, you will need to be authenticated through the use of a one-time password. A page for requesting a one-time password will appear.  Click the blue “Submit One-Time Password” button. 

7. Enter and submit the One-Time Password from your email to complete the log in process.  You must retrieve the One-Time Password from your email and manually type the code in EXACTLY as shown.  Do not cut/paste the one-time password.  The password will expire after 10 minutes if not used.  The One-Time Password is not the same as the Initial Password.

8. Your Self-Service credentials have now been updated.  You may now proceed to the Proxy Self-Service log in page.

In order for a Proxy to pay the student’s bill online, the student must first authorize access to “View/Pay Bill” under their Proxy account setup.

Once authorized, Proxy can follow the steps below to pay the student’s bill:

1. Once logged into Proxy Self-Service, you will see a tile for the student(s) for whom you are a proxy.  To view the student’s educational record, select the drop-down from the appropriate tile and select “View/Pay Bill”.If there are no pages available to view, contact your student and ask that they grant you authorization to view their student record (see step 6 under student instructions).
2. The Account Summary page will provide view access of the student’s bill.  To pay the bill, click the blue “Pay Now” button at the top of the page.  Questions about the student’s bill should be directed to the Cashier’s Office (A-205) at (716) 614-6443 or cashier@niagaracc.suny.edu.
3. You will be taken to Nelnet to make a payment.  Log in issues will need to be addressed with Nelnet Customer Service.

The student has the option to end or delete a proxy’s access at any time by following these steps:

1. Log into Banner Web and enter your T-Wolves username and password.
2. Under Student Records, click on “Share my Records (PROXY)”
3. Under Proxy Management, click on the pencil icon beneath the proxy’s name that you wish to end access for.
   
   
4. Under Proxy Information, the student can change the Stop Date to today’s date to end a proxy’s access to their records.

PLEASE NOTE: Records Office does NOT have the ability to reset any passwords for a Proxy.  A proxy should contact their student to reset an “Initial Password” used to set up a proxy’s account.  The student can follow the instructions outlined below.
 

To reset a Proxy’s Initial Password:

• Log into Banner Web by clicking on “Enter Secure Area (T-Wolves)” and entering your T-Wolves username and password.
  
• Under Student Records, click on “Share my Records (PROXY)”.
• Click on “Proxy Management”.
• You will see your proxy’s name and email listed with two circular buttons underneath.  Click on the blue “Edit” (pencil) button.
  
  
• At the top of the Proxy Information page next to the proxy’s name and email address, click on the “Reset Password” link to reset the proxy’s Initial Password.  This will automatically send TWO emails to the proxy.  One email will include the password reset link and the other email will include the Initial Password.