Front Desk Associate

About the Company:

This is more than a job—it’s a chance to be part of a team that values genuine hospitality, exceptional service, and creating memorable guest experiences. Whether you’re welcoming guests in the morning with fresh coffee or winding down their evening with friendly conversation, you’ll be part of something special.

https://www.marriott.com/en-us/hotels/iagaf-sheraton-niagara-falls/overview/?scid=f2ae0541-1279-4f24-b197-a979c79310b0

Job Description:

CORE WORK ACTIVITIES

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Count bank at the beginning and end of shift. Balance and drop cash & receipts according to Accounting specifications.
Marginal Responsibilities

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Operate the PBX switch board as necessary.
Perform other reasonable job duties as requested by Supervisors.
Physical Requirements

Long hours sometimes required.
Light work-exerting up to 20lbs or force occasionally, and/or 10 lbs of force frequently or consistently to lift, push, pull or otherwise move objects.
Able to stand for extended periods of time.

Mental Requirements

Must be able to convey information and ideas clearly

Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful & high-pressure situations, maintaining composure & objectivity.
Must be effective in handling problem in the workplace; including: anticipating, preventing, identifying, & solving problems as necessary.
Must be effective at listening to, understanding, & clarifying the concerns & issues raised by coworkers & guests.