Accounting Specialist

About the Company:

Starline is a TOP 40 Supplier in the promotional products industry and provides upscale retail quality gifts and awards among Bags, Drinkware, Electronics, ToolZone™ including CREE® Flashlights, LED Flashlights, Knives and Tools, Lifestyles, HomeStyles™, Safety including Eyewear, Head Protection, Hand Protection and Hi-Vis Apparel and Business Essentials. Starline is proud to be a committed leader in an industry that boasts nearly $26 billion in annual sales with over 3500 suppliers and over 22,000 distributors.

Starline’s ownership has remained in the same industry-committed family for three generations and pledges to honor the successful supplier-distributor distribution framework of our industry. Unlike mega-suppliers who foster close licensed retail ties, Starline’s strength resides in our long-standing commitment to established industry distribution networks. Starline’s only customer is you.

Starline began as a Canadian based company and is celebrating 50 years as a member of the PPPC. In 1992 we opened our US operations in Buffalo, New York. Today Starline ships based on the distributor’s requirements, from both Ontario and New York factories. With two warehouses and over 200,000 square feet under roof, Starline remains committed to deep inventory and diverse decorating capabilities.

Starline is proud to have supplied over 8500 distributor partners with orders during our past calendar year of operation. You will experience our personal touch technology when we quickly answer your phone call with live attendants with a 99.5% successful contact rate avoiding time-wasting voice mails and call backs.

Starline is committed to NEW PRODUCT DEVELOPMENT with multiple new product launches throughout the year. Last year’s sales were more that 90% comprised by products introduced within five years. Starline took the lead position in the promotional products industry by introducing Vacuum insulated tumblers, Persona Series, RoxBox Bluetooth speakers, Urban Peak® Cooler Bag series, the Urban Peak Series, HomeStyles™ housewares, and 76 patented/patent pending designs of Drinkware.

Starline is a forward thinking company. With your support, we are building a generational company. Our continued success is by you and for you.

Job Description:

The Accounting Specialist I manages the credit hold list for customer orders and all related communication. This role requires judgmental decision-making skills as well as excellent customer service skills.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Perform credit reviews and approvals for existing customers
2. Analyze reasons for credit holds
3. Monitor accounts for past due balances and credit limit compliance
4. Assist with the negotiation, documentation, and resolution of customer interactions
5. Clearly communicate payment requirements and process upon receipt
6. Handle customer emails and phone calls
7. Perform other responsibilities and projects as assigned
8. Serve as a “back-up” for other accounting functions

Competencies:
1. Communication Proficiency
2. Results Driven
3. Problem Solving Skills
4. Customer Service Skills
Supervisory Responsibility:

This position has no direct supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work:

This is a full-time, on-site position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Some seasonal overtime may be required.

Travel:

No travel is expected for this position.

Required Education and Experience:

1. Associates degree in business or related field
2. 2 years of experience in a similar role
3. Excellent oral and written communication skills

Preferred Education and Experience:

1. Bachelor’s degree in business or related field or equivalent experience
2. 4+ years of related experience

Additional Eligibility Qualifications:

None required for this position.

Work Authorization/Security Clearance:

Must be authorized to work in the United States

AAP/EEO Statement:

Starline USA, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local laws.